Thankyou for visiting First Contact Mobiles. We hope you have enjoyed our contract mobile phone offers, cheapest mobile phone deals and many more packages. However if you have any queries regarding our products and services, please do not hesitate to contact us as your feedback is highly valuable and most welcome.
You can contact us in the following ways:
By Mail:
Head Office
First Contact Mobiles
PO Box 14274
Birmingham, B11 9DU
Company Reg No: 5455246
Vat No: 875699349
By Phone
Sales,General Enquiries and Customer Services: 0844 412 7521 Mon-Sat (10am-6pm)
By Email
Sales: sales@firstcontactmobiles.co.uk
Queries: queries@firstcontactmobiles.co.uk
Cashbacks: cashback@firstcontactmobiles.co.uk
Customer complaints
First Contact Mobiles only deal with Customer complaints via postal methods. If you have a complaint please write to the above Head Office Address F.A.O Complaints Dept.
Network Related Queries
For network faults that include but are not limited to – general tariff enquiries, lost or stolen mobile phones, PUK unlock codes, billing invoices and outstanding payments please refer to the relevant contact numbers below:
|
Network
|
Customer Service
(Contract)
|
PUK Code Request
(to unlock your mobile phone)
|
|
|
|
|
0870 7330 333
or 333 from a mobile phone |
0870 7330 333 |
|
Network 3 |
|
|
Vodafone: 0870 0700
191 from a mobile phone
|
Vodafone (Contract)
0870 0700 191
191 from a mobile phone
|
|
Vodafone |
 |
O2: 0870 2410 202 |
O2: 0870 2410 202 |
|
O2 |
|
|
T-Mobile: 0845 412 5000 or 150
from a mobile phone |
T-Mobile: 0845 412 5000 |
|
T-mobile |
 |
Orange: 0797 3100 150 or 150
from a mobile phone |
Orange: 0797 3100 150 |
|
Orange |
|
