8. Product Warranty:

All mobile phones supplied by First Contact Mobiles are covered by a 12 month manufacturer’s product warranty (Not applicable on Clearance and / or Refurbished phones and accessories). If a product develops a manufacturing fault with in 14 days of connection, we will exchange it for a new one. Additional insurance may be available at an extra cost for certain mobile phones. When a product is exchanged and found to have a fault caused by the customer (e.g liquid contamination/ drop damage) then the customer will be liable for the SIM free or RRP cost of the replacement. Any such cost will be debited from the credit / debit card details supplied.

9. Cancellation and Return Policy:

9.1 In case you cancel the order after it has been dispatched, an administrative fee of £30 will be debited from the credit/debit card account. In case you cancel the order before it has been dispatched, an administrative fee of £20 will be debited. In such situation we request you not to open the packet. In case you cancel after receiving the order, in that situation it is your responsibility to retain the original packaging. You will be liable to pay for any calls made during that period. Also ensure to return the phone is returned in the same condition as it was at the time of delivery.

9.2 On cancellation the amount paid at the time of purchase will be refunded to you within 5 working days of receiving the package. In case the cancelled packages are not returned to us with in 14 days (7 days in case of T-mobile), then you will be liable to pay for the collection charges.

9.3 Your refunds will be credited to your bank account via BACS/Cheque after the receiving and complete inspection of the returned package. The refund will take approximately 5 working days from the receipt of the returned package.

Item	Charge
Missing Charger	£20
Missing Battery	£25
Missing Phone Book Manual	£10
Missing CD-ROM	£20
Missing Data Cable	£15
Missing Car Charger	£9
Missing Leather Case	£9
Missing Memory Card	£15
Missing Mobile Phone	RRP + VAT

9.5 All pay monthly contract mobile phones are sold with a fourteen day cooling off period (7 days in case of T-mobile) from the date of activation. If Network 3 handsets are used in this period they are not returnable. All the 14 day (7 days in case of T-mobile) returns will be subject to an administration fee of £30.00 which will be debited from the credit / debit card supplied by you at the time of placing the order. If you do not return the mobile phone within 14 days of activation, the airtime contract will begin from the date of activation.

9.6 All SIM Free mobile phones and accessories are supplied with a 7 day customer satisfaction guarantee. If you wish to return the package, you must do so within 7 days of delivery. All returns received after 7 days from the date of delivery will be subject to an administrative fee of £9.99 in case of SIM Free mobile phones and £3.99 in case of accessories.

9.7 In case of pay monthly contracts, cancellations or disconnections within the contract period you will be charged upto £500 for repayable commission.

10. Cashback Policy

To claim the cash back or any free gifts associated with the offer you bought from us you must comply with the terms mentioned below:

10.1 Cash back schemes and / or free gifts may vary for each offer displayed on the website so it is mandatory for you to remain connected with the same mobile phone handset supplied by us and the tariff plan chosen by you at the time of placing the order. In case the tariff plan has been changed, we will process the cash back claims only for the cases where the tariff has been upgraded. All the cases where the tariff was downgraded will be rejected.

10.2 Your mobile phone contract includes a mandatory direct debit arrangement, where your monthly line rental and charges will be taken from your bank. If this is cancelled, we will invoice you £50 plus VAT.
Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amount from your card account in the event of the above circumstances. We will advise you in writing of any charges, should they occur.

10.3 Any updates to address details must be communicated in writing with your next due claim in order for us to update our records. If you fail to inform us of address change it will invalidate your claim for cashback.

10.4 All the cash backs are funded by the commission that we receive from the network on your account. In case network reduces the commission for the tariff plan chosen by you, we have full right to alter the cash back scheme. This will happen only if the change in commission takes place before we connect your mobile phone handset to the network. In case the change in commission takes place after we have connected your handset to the network it will have no impact on the cash back scheme applicable for the order placed by you.

10.5 You are required to send all the air time bills in original or photocopies. These bills must contain the first and summary pages (full bill without itemisation) received from the network. These bills should be for all the months prior to the cash back due date. It is your responsibility to retain the copies of your airtime bill as these will not be returned after the cash back claim is processed.

10.6 Claims received with scanned copies of the bills, computer generated bills, duplicate bills issued by the network will be rejected.

10.7 If a number has been ported over to the contract originally taken from us then for any cashbacks to be claimed against that number, an instruction must be given on the bill in question. The instruction should state the original number and then the number that has been ported over along with the other details for the cashback to be processed. No instructions will result in the cashback not being paid.

10.8 All the cash back claims must reach us before two billing dates of the date mentioned on your bill i.e. (if billing date is Jan 10th we must have your bill by Mar 9th) for the relevant cash back claim. We advise special delivery. We will not be liable for any claims lost or misplaced. We will under no circumstances accept late bills.

Relevant Cashback Claims

12 month mobile phone contracts paid in 5 stages.

When to Claim	How to Claim
1-First(1st) Claim with the Fourth(4th) bill	Send First(1st) to Fourth(4th) bills in full
2-Second(2nd) Claim with the Eighth(8th) bill	Send Fifth(5th) to Eighth(8th) bills in full
3-Third(3rd) Claim with the Tenth(10th) bill	Send Ninth(9th) to Tenth(10th) bills in full
4-Fouth(4th) Claim with the Eleventh(11th) bill	Send Eleventh(11th) bill in full
5-Fifth(5th) Claim with the Twelfth(12th) bill	Send Twelfth(12th) bill in full

18 month mobile phone contracts paid in 6 stages.

When to Claim	How to Claim
1-First(1st) Claim with the Sixth(6th) bill	Send First(1st) to Sixth(6th) bills in full
2-Second(2nd) Claim with the Tenth(10th) bill	Send Seventh(7th) to Tenth(10th) bills in full
3-Third(3rd) Claim with Fourteenth(14th) bill	Send Eleventh(11th) to Fourteenth(14th) bills in full
4-Fourth(4th) Claim with Sixteenth(16th) bill	Send Sixteenth(16th) bill in full
5-Fifth(5th) Claim with Seventeenth(17th) bill	Send Seventeenth(17th) bill in full
6-Sixth(6th) Claim with Eighteenth(18th) bill	Send Eighteenth(18th) bill in full

We try to settle valid claims by BACS transfer within 28 working days of receipt, directly to your bank using the bank account details supplied with your original order.

10.9 Cash back will be paid to you as per the claims list 10.9 above. The Cash back is divided into equal amounts depending on the number of instalments (5 instalments in case of 12 month mobile phone contracts and 6 instalments in case of 18 month mobile phone contracts). If you miss/forget to claim any of the instalments for Cash back, you shall automatically become ineligible for all of the subsequent Cash back instalments.

10.10 In case of delay in sending relevant bills due to late receipt of the bills from the Network, we would require a letter from the Network, confirming the late issuance of the bill. Once we receive the letter, we will honor the relevant Cash back claim.

10.11 Multiple ClaimsIn case you have more than one pay monthly contract with us, you need to follow the aforementioned claim procedure separately and exclusively for each pay monthly contract. We do not accept more than one claim per envelope.

10.12 Administration chargesDue to the number of early claims, duplicate claims, incomplete claims and multiple claims, we will charge you £10 for each case encountered. Our offers are some of the best in the industry and rely on administration to be kept to a bare minimum; therefore it is your responsibility to follow the above redemption requirements:

11. Website Accuracy

11.1. Our Website Production & Design team work extremely hard to ensure our website is as accurate as possible and in order to achieve this our website is updated on most days.

11.2. However we cannot guarantee the accuracy of information supplied, especially such things as product specifications, network tariffs, call charges and special offers and promotions which may change without prior notice, before or after you have placed your order with us.

11.3. Products, prices, offers, tariffs and promotions are valid only for the period they are displayed on our website (unless otherwise stated) - all of which are subject to availability. If any of these should change to your detriment or become unavailable in the period after you have placed an order with us we will contact you before proceeding with the order.

11.4. Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.

11.5. Certain features on mobiles phones, such as MMS and GPRS, are network-dependant. We cannot be held responsible if the mobile phone network operator does not support specific features on the handset you have bought. 
Returning Originals
Sorry but we do not return originals, so please take a copy for your own records
Disconnections
If you are disconnected or terminates for any reason within 180 days of the initial bill, First Contact Mobiles will invoice you the minimum sum of £200 plus VAT per mobile phone handset and the amount of commission payable back to the network. The actual charge invoiced, will be calculated on the basis of the tariff selected at the time of connection.
Confirmed disconnections through First Contact Mobiles customer care department, arising during the initial 7-day money back guarantee period are the only exceptions to the above clause. All cash back claims become null and void if you are disconnected within the contract period.
Tariff Change If you change the tariff you selected on your mobile phone deal within 180 days of your initial bill, we will invoice you with the minimum sum of £100 plus VAT per handset. All cash back claims become null and void if your tariff is changed within the mobile phone contract period.
Direct Debit
Your contract on mobile phone includes a mandatory direct debit arrangement, where your monthly line rental and charges will be taken from your bank. If this is cancelled, we will invoice you £50 plus VAT. Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amounts from your card account in the event of the above tariff change, disconnection, termination or cancellation conditions occurring. We will advise you in writing of any charges, should they occur. 

12. Airtime Contract:
All agreements are subject to a minimum of 12,18 or 24 month contracts on mobile phone with your network provider and are totally dependent on the tariff selected. However, this will not be applicable if we have agreed to sell you a SIM free mobile phone handset or pay as you deal. A 12 month minimum term contract becomes essential as it is only when you buy a pay monthly phone that we are able to offer it to you either free or at a subsidised cost, which otherwise is quite expensive. Please note your agreement is with your network provider, not with us. You may need to pay us the connection fee or delivery charges if applicable. 
13. Additional Payments
Where additional payments are required from you as laid out in these Terms and Conditions, you authorise First Contact Mobiles Ltd to take payment via your debit/credit card provided at the point of connection. Notwithstanding the above your statutory rights are not affected.